Our site does not store any sensitive customer information. All credit/debit card details are taken by PayPal and are secured by 128-encrypted sessions.
Payment can be made either by PayPal who accept all major credit/debit cards even if you don’t have a PayPal account. By BACs payment – please follow instructions at checkout or, if you prefer to order by post, please choose the ‘pay by cheque’ option at checkout.
When you place an order, we ask for your name, email address and delivery/invoice address. Without this information we will be unable to process your order. We ask for a contact telephone number in case there is a query or problem with your order. We do not make your details available to any other company.
We aim to send orders out within three working days. Orders up to 2 kilo will be dispatched using Royal Mail 1st Class. Parcels over 2 kilos will be sent via APC couriers in which case a signature will be required on delivery. If you think you may be out please add your delivery instructions, i.e. leave in porch.
If for any reason your package has not reached you within 7 days from the date of your order please notify us immediately. We cannot be responsible for claims of lost packages made after two weeks from the date of your order.
International orders are sent via Royal Mail International Tracked and Signed for giving full end to end tracking. Goods should arrive between three and seven days and a signature will be required on delivery. For international orders there is a cut off weight at 1.9 kilos, for orders over this weight please contact us via e mail.
If for any reason you decide to return unopened goods we will give you a full refund. However, the goods must be returned to us, in the same condition you received them, within 14 days of purchase. Please note that you will be responsible for the cost of returning the goods unless we delivered the item to you in error or the goods are faulty. Any damaged goods must be reported to us within 3 days of receiving the order Your right to return goods is protected under the EU Distance Selling Directive.
Laughing Bird make no medical claim regarding any physical or therapeutic boon gained from using the products.
If you wish to contact us with queries or suggestions please email us at firstname.lastname@example.org.